Back to Home
Privacy Policy

Privacy Policy

Last updated: July 28, 2025

Introduction

Group Order ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our group food ordering service.

This policy complies with the General Data Protection Regulation (GDPR) and other applicable privacy laws. By using our service, you consent to the data practices described in this policy.

Information We Collect

Personal Information You Provide:

  • Name and email address (when creating an account)
  • Profile information from social media login (Google, etc.)
  • Order details and preferences

Information Automatically Collected:

  • Device information (IP address, browser type, operating system)
  • Usage data (pages visited, time spent, click patterns)
  • Location data (if you grant permission)
  • Cookies and similar tracking technologies
How We Use Your Information

We use your personal information for the following purposes:

  • To provide and maintain our group ordering service
  • To authenticate your account and prevent fraud
  • To improve our service through analytics and user feedback
  • To comply with legal obligations
  • To communicate with you about our service (with your consent)
Legal Basis for Processing (GDPR)

Under GDPR, we process your personal data based on the following legal grounds:

  • Contract: Processing necessary to provide our service and fulfill orders
  • Legitimate Interest: Improving our service, fraud prevention, and analytics
  • Consent: Marketing communications and optional features
  • Legal Obligation: Compliance with applicable laws and regulations
Information Sharing and Disclosure

We may share your information in the following circumstances:

  • Group Order Participants: Order details are shared with other participants in your group order
  • Service Providers: Third-party services for hosting, analytics, and payment processing
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In case of merger, acquisition, or sale of assets

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences and login status
  • Analyze usage patterns and improve our service
  • Provide personalized experiences
  • Ensure security and prevent fraud

You can control cookie settings in your browser. Note that disabling certain cookies may affect service functionality.

Data Security

We implement appropriate technical and organizational measures to protect your personal information:

  • Encryption of data in transit and at rest
  • Regular security audits and updates
  • Access controls and authentication
  • Secure hosting infrastructure
  • Employee training on data protection

While we strive to protect your information, no method of transmission over the internet is 100% secure.

Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services to you
  • Comply with legal obligations
  • Resolve disputes and enforce agreements
  • Improve our services through analytics

Account data is typically retained for 3 years after account deletion. Order history may be retained longer for business and legal purposes.

Your Rights Under GDPR

You have the following rights regarding your personal data:

  • Access: Request a copy of your personal data
  • Rectification: Correct inaccurate or incomplete data
  • Erasure: Request deletion of your personal data ("right to be forgotten")
  • Restriction: Limit how we process your data
  • Portability: Receive your data in a portable format
  • Objection: Object to processing based on legitimate interests
  • Withdraw Consent: Withdraw consent for consent-based processing

To exercise these rights, please contact us using the information provided below.

International Data Transfers

Your information may be transferred to and processed in countries outside your home country. We ensure appropriate safeguards are in place for such transfers, including:

  • Standard Contractual Clauses approved by the European Commission
  • Adequacy decisions for certain countries
  • Certification schemes and codes of conduct
Children's Privacy

Our service is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time by posting the new Privacy Policy on this page and updating the "Last updated" date

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: privacy@group-order.online